An embedded fractional COO who builds the systems and operational structure your business has earned. Built for founder-led service businesses across Southern California.
We work with founder-led service businesses across Southern California.
You built the business by doing the work better than anyone else. The business has grown — and with it, the operational complexity. Hiring, training, pricing, systems, dispatching. The kinds of work that take you further from what you actually started this business to do.
Most founders at this stage don't need more advice. They need someone on the team to take operational work off their plate, build the systems that should have been built years ago, and give them their focus back.
That is what we do.
We don't write reports and disappear. We join your team as a fractional COO, work alongside you on the real problems, and build the systems that let the business run without depending on you.
We start by understanding what's actually happening in the business. Numbers, people, systems, customer experience. No assumptions, no templated playbooks.
We pick the two or three things that will move the business most. Then we do them with you, not for you. Operational change that sticks because your team owns it.
Ongoing weekly working sessions. We're on your team, not your vendor list. Available between meetings when the work demands it.
The fractional COO model exists because owners of growing service businesses need real operational leadership. Most of what's sold under that label is just advice in a longer engagement.
The trades, services, and craftspeople who employ neighbors and build local economies are what give places their character. When those businesses struggle operationally, communities lose more than just a vendor.
Too many founders sell to private equity not because they want to, but because the business runs them and they can't see another path forward. PE multiples are real, but so are the regrets.
A business with strong systems doesn't depend on its owner. That gives the founder real choices.
The cash-out option will always exist. The point is to make it a choice rather than a necessity.
U-Ops exists to help founders keep that choice.
Every engagement includes a weekly working session, ongoing availability between sessions, a U-Ops Diagnostic in the first month, and monthly summaries. The difference is depth of involvement.
Twenty minutes, no pitch. We'll talk through your operations and you'll leave with a clearer picture of what to focus on first, regardless of whether we ever work together.